Monthly Archives: August 2013

What to Expect from your Carpet Cleaning Experience

Carpet CleaningWhen I do carpet or upholstery cleaning work for a new customer, this is a general description of what you should expect from me (and in fact from all cleaning companies).

First, I come out and give you a FREE quote and carpet evaluation. The goal of this visit is to see exactly what you want me to clean and what furniture you need moved in order to clean behind it, what types of stains your carpet or upholstery may have, and to discuss if those stains will or will not be removed depending upon if they have damaged the carpet or not. I also charge per square foot, so while I am there I can measure the area to give you an exact price to have your carpets cleaned. This visit avoids any miscommunication that just a phone consultation would create.

If you choose to make an appointment, I will work around your schedule for your convenience, and I make provisions for clients who cannot meet me during regular business hours (Monday through Friday, 9:00-5:00). I schedule cleaning starting at 6:00am with blocked times throughout the day and some selected Saturdays in the spring and fall.

After you have made an appointment for me to clean your carpet or upholstery, I will mail you a letter confirming your appointment and explaining in some detail what I will be doing and what I need you to do to prepare for the cleaning.

Then I call you two days before to confirm the appointment.

On the day of your appointment I will call you with an exact time of arrival. So if I am scheduled to arrive between 12:00 and 3:00, then before 12:00 I will call you with the exact time of arrival so you do not have to wait around unnecessarily.

When I am finished cleaning your carpet or upholstery, I will ask you to inspect the job, and I will leave you with instructions if necessary, as well as a free bottle of our internationally known Caret Cleaning Spot Cleaner.

All work is completely guaranteed, so if you have any questions please call. If any spots come back (which would most likely be due to soap or chemicals in your carpet from previous cleanings), I will re-clean any spots free of charge.

After the job is done, I will send you a thank you letter and follow up a few weeks later by phone to ensure your complete satisfaction with the cleaning job.

I take my job and the rapport I have with my customers very seriously. I have clients allow me to come into their home, move their furniture and clean (sometimes) very expensive area rugs, upholstery, and wall to wall carpet. There is a high level of trust involved. Providing outstanding customer service sets Delaware Valley Carpet Cleaning apart from many other carpet cleaning companies and ensures that I will maintain that rapport, trust, and integrity.

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